Parent Satisfaction Mid-Season FAQ (Brantford Girls Hockey Association)

PrintParent Satisfaction Mid-Season FAQ
Mid-Season FAQ

Topic   Comments (themes)   Information 
On-line Registration Forms    Concerns about the website for payments - links and navigating this site    -  Majority of responses received were satisfied with on-line registration process
-  We are working on ensuring the links for the 2019/20 season are accurate
-  We have created folders in each team home page that has all forms and/or information for the specific team.  Next season we will include a specific form for payment links.
-  This payment site is not a BGHA site.  From last season's experience, some members did have difficulty navigating this site.  There is a 'HELP' option in this site and we will support and assist as much as we can. 
         
Basic Satisfaction   Issue around no practices prior to games
Issue that rules not being followed
  -  On the whole, responses were rated fairly positively
-  While practice ice time was booked and available, the root cause of this issue may be related to the difficulty in securing a volunteer coach for the team.  This past season the Association had a 15% increase in the number of girls wanting to play female hockey which led to an increase need for coaches.  There was/are multiple vacancies in the Executive volunteers - one being the House League Director for the first few months of the season.
-  While we do not have details around which rules specifically were not being followed, a general statement:  if a player parent sees that a rule is not being followed, please speak with your Parent Rep.  The Parent Rep will speak with the Coaching Team to try and resolve the issue.  If this is not satisfactory, then the Parent Rep should speak with his/her Rep or HL Director.
-  While there were no comments about skills improving, it was noted that the ratings were varied.  It is assumed that this can be addressed under Player Development.
         
Basic Skill and Development   Theme around practices - repetition of skills and more positional development   -  The BGHA follows Hockey Canada and the OWHA's Long Term Player Development Model (LTPD) that can be found in each team's home page Library folder for players.  Document:  Click here 
-  Also included in this folder is the division's Development and Core Skills to achieve established by Hockey Canada and the OWHA.  An example is the Atom group:  Hockey_Canada_Atom_Development_-_Core_Skills
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Drills-and-practices are an instructional strategy that promotes the acquisition of knowledge and skill through systematic training by multiple repetitions, rehearse, practice and engagement in rehearsal in order to become proficient.  This refers to small tasks that work towards physical literacy.  The skills built through drill-and-practice become the building blocks for more sophisticated or specialized learning and skills.

Effective use of drill and practice depends on the recognition of the type of skill being developed by the athlete, and the use of appropriate strategies to develop these competencies.

All of our coaches have the required OWHA Coaching Qualification Certifications (National Coaching Certification Program). 

Parents, with the Parent Rep, should speak to coaches to gain an understanding of the coaches’ focus in drills and practices.

         
Bench Staff    Equitable Ice Time
Question the amount of ice time
  -  This season the BGHA has had challenges in acquiring sufficient ice time as some ice time was loss this season in comparison to last season.  This issue has been a predominant focus for the Executive this season in preparation for next season.
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Team Management    Awareness of Association opportunities & events
Team budget awareness
Issues sufficiently addressed
  -  We have made an effort to post news articles with banners in home pages to highlight activities/opportunities to assist with member awareness.  We are able to monitor website activity and there has been a 25% increase in views.  We will continue to work at making information available to members on the website.

         
Player Development    Positive responses & ratings
Unawareness of bursary/scholarship program

  -  Responses indicated that almost all players were involved in player/goalie development; a majority were involved in team building events and 3 of response's players were involved with being an ice-helper
-  From the responses received, it appears that this season's player development programs were successful.
-  While there is a section under Parents/Guardians/Players about the BGHA scholarship program which indicates low awareness, we will problem-solve enhancing awareness
         
Photos    Mixed responses   -  The majority of responses were fairly positive.  There was a comment that last season's picture taking in the dressing rooms and hallways was better.  One respondent was not happy with the picture and another felt the cost was too high.
-  This feedback will be discussed with the photographer.
         
Volunteerism    Mixed responses   -  The majority of responses cited work and/or personal time commitments as being a barrier to volunteering within the association.
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Printed from bgha.ca on Wednesday, March 20, 2019 at 7:38 AM